Privacy Policy

1. Introduction

YallaPay Sudan ('we', 'our', or 'us') is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment gateway services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, phone number, and business information
• Payment information and transaction history
• Business registration documents and verification information
• Communication records and support interactions

Technical Information

We automatically collect certain technical information:

• IP address, device information, and browser type
• Usage data, access times, and pages visited
• Error logs and system performance data

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our payment gateway services
• Processing payments and managing transactions
• Verifying your identity and preventing fraud
• Providing customer support and technical assistance
• Improving our services and developing new features
• Complying with legal obligations and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in our operations

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

6. Your Rights

You have the following rights regarding your personal information:

• Access and review your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your information
• Withdraw consent at any time

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: